Terms & Conditions | Annie Sloan

Terms & Conditions


About us

Annie Sloan Interiors Ltd is a UK company based in Oxford. You can find us at Unit 1, Ashville Way, Oxford, OX4 6TU, UK. VAT Number: 993927358

We want you to be happy with our products! However, if you have any suggestions or comments about our products or web store, please contact us using the details below.

General enquiries:
Phone: +44 (0) 1865 713 089
Email: enquiries@AnnieSloan.com

Web order enquiries:
Phone: +44 (0) 1865 770 061
Email: MailOrder@AnnieSloan.com

Our normal hours are Monday-Friday 8:30am-4:30pm (GMT).


Making a purchase

To make a purchase, just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We sell online in the UK, Germany & France. However, to purchase in Germany or France, you must visit the corresponding website. Please head to www.anniesloan.com/de to purchase in Germany and www.anniesloan.com/fr to purchase in France.

We accept credit or debit card payments. We accept Visa, Mastercard, Switch, and Maestro. We do this through the external companies Stripe or PayPal. We do not store or use any of your card details on our website. For more information on PayPal, please take a look at PayPal’s Privacy Policy or read about the service they provide. For more information on Stripe, please take a look at their Terms of Service here or their Privacy Policy here. Alternatively, you can call our Mail Order team to aid you with your online purchase.

We also offer Klarna on our UK website. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 Instalments
  • UK – Pay Later 30 (up to 30 days)

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

We only ship orders to the United Kingdom and to France. To place an order from outside the UK, please contact any of our stockists who service other territories. Please visit our Stockist finder page to find your nearest Stockist. To place an order to France, please head to the French version of our site.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that we cannot deliver to PO Boxes or freight forwarding centres.


Returns policy

For the Annie Sloan Returns Policy, please head to our Delivery & Returns page for more information.

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.


Tax charges

All applicable taxes are included in the quoted prices.


Payment security

When you place an order on our website using a credit or debit card, this information is processed by Stripe. We do not hold or store any of your payment information. We use Stripe to process your payments for security reasons, so you can be confident when purchasing with us your details are as safe as can be. For more information, please take a look at Stripe’s Terms of Service here or their Privacy Policy here.

We also offer Klarna on our UK site. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 Instalments
  • UK – Pay Later 30 (up to 30 days)

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

In addition to the above, we also offer PayPal checkout for those with a PayPal account. We do not hold or store any of your payment information. PayPal uses 24/7 data encryption and anti-fraud technology to help keep your information secure. For more information, please take a look at PayPal’s Privacy Policy here and read more about the services they provide here.


User-Generated Content

Please email your photographs and Instagram username to content@anniesloan.com with #YESAnnie to give your permission for your photos to be used on anniesloan.com, and to also agree to our Terms & Conditions and Privacy Policy.

How will Annie Sloan use your photo and other information provided?

You will retain legal ownership of any rights you own (including copyright) in any photo you provide. However, by stating #YESAnnie you grant to Annie Sloan Interiors a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo in the manner set out below.

1. Annie Sloan’s webpages

We may use your photo on Annie Sloan’s and its subsidiaries web pages, including the product pages and in editorial and advertising content.

2. Annie Sloan’s social media accounts

We may use your photo on Annie Sloan’s social media pages including Instagram, Facebook, Pinterest and Twitter.

3. Annie Sloan’s email marketing

We may use your photo in Annie Sloan’s email marketing comms including the weekly e-newsletter.

4. Campaigns and owned channel usage

If your image is really special, we may want to use your photo in an advertising campaign. This could include using the photo in any of the following formats:

PR, Press, Direct Mail and Online Advertising.

If we’re interested in using your photo for a campaign, we will contact you again to ask for your permission and provide you with our terms for usage.

General usage terms

In addition, by stating #YESAnnie you also grant Annie Sloan Interiors the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of your photo.

Annie Sloan Interiors will choose and publish photos at its absolute discretion. For the avoidance of doubt, Annie Sloan Interiors is under no obligation to use any of the photos provided.

By stating #YESAnnie, you warrant and represent that (i) you own all rights (including copyright) in the photo provided or, if the photo is subject to third party rights, you have all required licenses, rights, consents and/or permissions to publish the photo and grant the licence described above to Annie Sloan Interiors, and (ii) you are over 18 years of age.

To the extent permitted by law, you also agree to waive any moral rights you may own in relation to any photos provided.

Annie Sloan Interiors may use, edit, alter, reproduce, translate, publish, or create derivative works from any photo provided at Annie Sloan Interiors’ sole discretion.

Photo Content Guidelines

All provided photos are moderated by Annie Sloan Interiors. We will not select for publication photos that contain any of the following content:

a.Copyrighted and/or Trademarked Material (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes).
b. Abusive Imagery: do not provide any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying.
c. Impersonation: use non-offensive usernames only, and do not impersonate any other person.
d. Private & Confidential: do not provide anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for).
e. People / Facial Recognition: do not provide photos that contain people within the image, whether or not their face can be seen. This includes pictures of people within the photograph (e.g. a photograph within a photo frame on a desk).
f. Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.
g. Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions.
h. Links: please do not link to any media or executable file with your photos or submissions.

What Happens If I Have a Complaint About a Photo or Want a Photo Removed?

If you believe that an uploaded photo on our web pages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to content@anniesloan.com.
We reserve the right to remove the photos from our websites or marketing materials at any time, for any reason.

Third-Party Sites

Users of the Annie Sloan sites are able to share the photos displayed on product pages across their social media.
Please note that while Annie Sloan Interiors can remove photos from its websites, Annie Sloan Interiors is unable to, nor is Annie Sloan Interiors responsible for, the removal of any photos shared or posted by third parties on third party sites which are not under Annie Sloan Interiors’ control. If you wish to report a photo shared on a third-party site, you should contact the third party or third-party site directly.


Privacy policy

Our Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data, and keep it safe. It has been updated as of May 2018, and will continue to be updated and improved. Please click here to read it in full.


Password policy

When creating an account, Annie Sloan Interiors customers must make a password. To ensure your privacy is protected, please follow the points of this Password Policy.

  • All passwords should be reasonably complex and difficult for unauthorised people to guess. Customers should choose passwords that are at least eight characters long and contain a combination of upper- and lower-case letters and digits.
  • In addition to meeting those requirements, customers are advised to use common sense when choosing passwords. Try to avoid basic combinations that are easy to crack. For instance, choices like “password,” “password1” and “Pa$$w0rd” are equally poor from a security perspective.
  • A password should be unique, with meaning only to the customer who chooses it. That means dictionary words, common phrases and even names should be avoided.
  • We suggest that passwords should be changed regularly.
  • If the security of a password is in doubt– for example, if it appears that an unauthorised person has logged in to your account — the password must be changed immediately.
  • We suggest customers never share their passwords with anyone else.

Disclaimer

Information and technical advice supplied by, or on behalf of, Annie Sloan Interiors cannot be construed to imply any legally binding assurance of any product’s suitability for a specific purpose. Furthermore, any and all advice provided by employees of Annie Sloan Interiors, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.

Annie Sloan Interiors reserves the right to alter product specifications without notice. While our technicians take every care to ensure colour accuracy, due to the production process there may be subtle shade variations between batches. When working with paint from different batches, it is advisable to mix two or more tins together to ensure colour consistency. Please note that the final appearance of the colour can be affected by many different factors including substrate, application, lighting and choice of finish.

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