Delivery & Returns

We only ship orders to the United Kingdom (excluding the Channel Islands) and France. If you are outside the UK or France, you can purchase Annie Sloan products from any of our Stockists. Visit our Stockist finder page to find your nearest retailer.


Payment

Our online store is available to the UK (excluding the Channel Islands) and France only. Once in the checkout, you have the option to create an account with us. This is not compulsory but you will be able to updates on your order and see past orders.

You can pay by credit or debit card, or via PayPal.

For more information on making a purchase, click here for our Terms & Conditions and our Privacy Policy.


Delivery

Your parcels are lovingly hand packed from our Headquarters in Oxford and delivered straight to your door.

We offer a standard home delivery service by courier. Deliveries are made within our courier’s standard operating hours Monday to Friday. No deliveries are made on weekends or Bank Holidays. Please note our factory, warehouse and offices are closed on bank holidays in the UK and between Christmas and New Year – dispatches and deliveries will not be made during these periods.

Our rates vary depending on the weight of your cart. Smaller items start from £1.50 delivery, and increase up to a maximum of £5.95. 1 litre of paint will cost £5.95 delivery. Anything over will cost the same.

We aim to deliver within 2-3 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 2-3 working days delivery coming in to effect then.

Please note that we cannot deliver to PO Boxes or freight forwarding centres.


Returns

If you’d like to return your unopened and unused purchase, please follow the instructions of the Annie Sloan Returns Policy.

Unfortunately we cannot refund items that have been opened or used, likewise, we cannot refund orders of cut fabric. You can return any unopened items within 21 days of purchase.

To start the returns process, please contact the Mail Order Team regarding the return via mailorder@anniesloan.com or on +44 (0) 1865 770061.

Returns should be sent to the following address:
Annie Sloan Interiors
Mail Order Returns
Unit 1 Ashville Way
Oxford
OX4 6TU

Customers must arrange (at their own cost) to return the goods to the address above. We suggest you use a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have damaged while in transit due to improper packaging. Make sure you wrap them up well!

Alternatively, we can set up a return service from your home or work address. This will incur a standard charge of £10, which will be deducted from the cost of your refund. For more information on this, contact the Mail Order Team.

Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.


Cancelling your order

If after making a purchase you wish to cancel your order, please give us a call asap.

If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund minus cost of delivery charge on returning your order to us.


Problems with your order

If in the unlikely event your products arrive damaged, please contact the Mail Order Team by calling +44 (0) 1865 770061 – if your call is received before 3pm, the necessary replacement items will be dispatched the same day.

For more information on orders, shipping and handling, legal and rights, take a look at our Terms & Conditions page.

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