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Terms & Conditions


About Us

Annie Sloan Interiors Ltd is a UK company based in Oxford. You can find us at 33 Cowley Rd, Oxford, OX4 1JL. VAT Number: 993927358

We at Annie Sloan are completely dedicated to your total satisfaction. If you have any suggestions or comments on our products or web store, please contact us using the details below.

General enquiries:
Phone: +44 (0) 1865 713 089
Email: enquiries@AnnieSloan.com

Web order enquiries: 
Phone: +44 (0) 1865 803 168
Email: MailOrder@AnnieSloan.com

Please note our hours are Mon-Fri 8:30am-4:30pm (GMT)


Making A Purchase

Our web store is available in the UK only. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. We accept Visa, Mastercard, Switch, and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, or email.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling

We only ship orders to the United Kingdom. To place an order from outside the UK, please contact any of our stockists who service other territories. Please visit our stockist listing page to find your nearest stockist. 


Returning an Order

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm 

Please contact the Mail Order Department regarding the circumstances of the requested return via mailorder@anniesloan.com or on 01865 803168.

You have the right to return your purchase within 14 days of the date you received your item(s). You also have the right to open the package to verify that the item(s) are in perfect condition.

If, on arrival of your order, the item(s) are damaged, please contact the Mail Order Department on 01865 803168 before 3pm and the necessary replacement item(s) will be dispatched that same day. A return service will also be set up for the following working day to collect the damaged item(s).

If you would no longer like the item(s), you can return them to us at your expense to the address below: 

Annie Sloan Interiors
Unit 1, Ashville Way
Oxford
OX4 6TU

tel. 01865 803168

Alternatively, we can set up a return service for you, which would incur a standard charge of £8. This will be deducted from the refund we give once the items are returned to us.

Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. 

Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging. We are also unable to refund cut fabric.

If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not be dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us. 


Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges

All applicable taxes are included in the quoted prices.


Credit Card Security

When the order is placed at our website, credit card numbers are not encrypted. If you are concerned about this please send your credit card details by telephoning us on (+44) 1865 803168


Privacy Policy

Annie Sloan do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found on legislation.gov.uk


Disclaimer

Information and technical advice supplied by, or on behalf of, Annie Sloan Interiors cannot be construed to imply any legally binding assurance of any product's suitability for a specific purpose. Furthermore, any and all advice provided by employees of Annie Sloan Interiors, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.

Annie Sloan Interiors reserves the right to alter product specifications without notice. While our technicians take every care to ensure colour accuracy, due to the production process there may be subtle shade variations between batches. When working with paint from different batches, it is advisable to mix two or more tins together to ensure colour consistency. Please note that the final appearance of the colour can be affected by many different factors including substrate, application, lighting and choice of finish.

The Annie Sloan store and stockist databases are localised to the regions we supply. Please confirm that the following region is correct for you.