We only ship orders to the United Kingdom (excluding the Channel Islands), France, Poland, Germany, Luxembourg, Belgium and the USA (you will need to visit our market sites to purchase in these countries). If you are outside these markets you can purchase Annie Sloan products from any of our Stockists.
Payment
Once in the checkout, you have the option to create an account with us. This is not compulsory but you will be able to updates on your order and see past orders.
You can pay by credit or debit card, Klarna or via PayPal.
For more information on making a purchase, click here for our Terms & Conditions and our Privacy Policy.
Delivery
Your orders are lovingly hand-packed and dispatched from our Headquarters in Oxford and delivered straight to your door.
All orders placed before 12pm Monday to Friday, excluding bank holidays & Christmas holidays, will leave us the same day. Orders placed after this time, or over the weekend will leave us the following working day.
We offer 2 options for delivery:
Economy shipping (3-5 working days) – This is our default delivery service which starts at £1.50 and increases incrementally to a maximum of £5.95. For example, 1 litre of paint will cost £5.95 delivery but anything over will cost the same. Delivery is free when you spend £65 or more! (UK only).
Express shipping (1-2 Working days) – by selecting this service, we will use Parcelforce Express24. So, by placing your order before 12pm on a normal weekday, we’d like to hope you’ll receive your order the following working day, but it can sometimes take couriers an extra day so please allow for 2.
Courier Information – Deliveries are made by Parcelforce 7am to 5.30pm, Monday to Friday. No deliveries are made on weekends or Bank Holidays. We will always do our utmost to dispatch orders on time, however once your order has left us there are occasionally circumstances beyond our control which can cause delays. If your order hasn’t arrived when you expected it to and the courier hasn’t given you an update, do get in touch. Please note that we cannot deliver to PO Boxes or freight forwarding centres.
Deliveries To Remote Areas – Please expect longer lead times to the following areas, Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands. We do not deliver to the Channel Islands.
Colour Cards – Colour Cards are sent via Royal Mail. Please allow 2-3 working days for delivery.
We operate 8:30am to 4:30pm, Monday To Friday. Our offices are closed on weekends, UK bank holidays, and between Christmas and New Year – dispatches and deliveries will not be made during these periods.
Returns
If you’d like to return your unopened and unused purchase, please follow the instructions of the Annie Sloan Returns Policy.
Unfortunately we cannot refund items that have been opened or used, likewise, we cannot refund orders of cut fabric. You can return any unopened items within 21 days of purchase.
To start the returns process, please contact the Mail Order Team regarding the return via mailorder@anniesloan.com or on +44 (0) 1865 770061.
Returns should be sent to the following address:
Annie Sloan Interiors
Mail Order Returns
Unit 1 Ashville Way
Oxford
OX4 6TU
Customers must arrange (at their own cost) to return the goods to the address above. We suggest you use a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging. Please note we cannot refund items that have damaged while in transit due to improper packaging. Make sure you wrap them up well!
Alternatively, we can set up a return service from your home or work address. This will incur a standard charge of £10, which will be deducted from the cost of your refund. For more information on this, contact the Mail Order Team.
Your right to return goods is protected under The Consumer Rights Directive (CRD). CRD is an EU measure that gives consumers extra rights when buying in the UK and the EU. All EU members have agreed to it. To find out more click here.
Cancelling your order
If after making a purchase you wish to cancel your order, please give us a call asap.
If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund minus cost of delivery charge on returning your order to us.
eGift Cards are non-refundable.
Problems with your order
If in the unlikely event your products arrive damaged, please contact the Mail Order Team by calling +44 (0) 1865 770061 – if your call is received before 3pm, the necessary replacement items will be dispatched the same day.
For more information on orders, shipping and handling, legal and rights, take a look at our Terms & Conditions page.
