Delivery & Returns

We ship orders to the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

We also ship to the United Kingdom (excluding the Channel Islands) and the USA (excluding Alaska and Hawaii), please visit the relevent market sites to order from these territories: Click here for UK. Click here for USA.

If you are outside these markets you can purchase Annie Sloan products from any of our Stockists.

Further information:


Payment

All orders will be charged in Euros and VAT is charged in accordance with local VAT laws.

You can pay by credit or debit card, Klarna, PayPal, Apple/Google Pay, iDeal and Sofort.

Once in the checkout process of our site, you have the option to create an account with us. This is not compulsory but you will be able to view updates on your order and see past orders in your own account area.

For more information on making a purchase, click here for our Terms & Conditions and our Privacy Policy.


Delivery

Your parcels are lovingly hand packed from our Headquarters in Trier, Germany and delivered straight to your door.

We offer a standard delivery service with UPS & DHL. Deliveries are made within our courier’s standard operating hours Monday to Saturday. No deliveries are made on Sundays or Bank Holidays. Please note our factory, warehouse and offices are closed on bank holidays in Germany and between Christmas and New Year – dispatches and deliveries will not be made during these periods.

Pricing

Colour cards are shipped at 2.50€ per colour card.
We offer flat rate delivery for Germany at 5,90€.
For all other markets, please see the table below:


We aim to deliver within 3-5 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday, with the 3-5 working days delivery coming into effect then.

Please note that we cannot deliver to PO Boxes or freight forwarding centres.


Returns

Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation Policy & Right of Withdrawal:

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Annie Sloan Europe GmbH, Güterstr. 80, 54295 Trier, Germany – Tel.: +49 651 982 299 20 – e-mail: europe@anniesloan.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use our model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation:

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of revocation expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.

If you wish to revoke the contract, please fill out our revocation form and return it together with the goods to:

Annie Sloan Europe GmbH
Güterstr. 80
54295 Trier, Germany


Cancelling your order

If after making a purchase you wish to cancel your order, please give us a call as soon as possible: +49 651 982 299 20

If your order has not been dispatched, you will receive a full refund immediately. If your order has been dispatched, you will receive your refund minus cost of delivery charge on returning your order to us.


Problems with your order

If in the unlikely event your products arrive damaged, please contact the Order Team by calling +49 651 982 299 20.

For more information on orders, shipping and handling, legal and rights, take a look at our Terms & Conditions page.

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