We only ship orders within the United States. Orders to Hawaii & Alaska will incur additional shipping charges. If you are outside the US, visit our Stockist finder page to find your nearest retailer or locate our UK, Austria, Poland, Luxembourg, Belgium, French or German sites to order online within these countries.
You can pay by credit or debit card, Apple Pay, Google Pay or PayPal.
At checkout, you can create an account to receive updates about your order and view your order history.
Your orders are packed and shipped via our warehouse located in Rochester, New York. We currently only offer ground UPS shipping.
Our warehouse is open Monday thru Friday. We aim to deliver within 3-5 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday.
Delivery is free when you spend over $99 (US only).
Free shipping and handling valid on purchases made at anniesloan.com/us for any order that contains AT LEAST 1-gallon Wall Paint tin, even if other products are added to the order. Free shipping is applied to orders of wall paint tester pots (4floz) if the order ONLY contains wall paint tester pots. Offer not valid in stores or on phone orders. T&Cs apply.
Please note that we cannot deliver to PO Boxes or freight forwarding centers. We cannot ship to Alaska or Hawaii and orders cannot be made to these delivery addresses.
If you would like to return your unopened and unused purchase, please follow the instructions of the Annie Sloan Returns Policy.
Unfortunately, we cannot refund items that have been opened or used, likewise, we cannot refund orders of cut fabric. You can return any unopened items within 21 days of purchase.
To start the returns process, please contact the Annie Sloan US Fulfillment Team regarding the return via email@example.com or on 504.650.5956
Once a return approval has been provided, returns should be sent to the following address:
Annie Sloan ROC Fulfillment,
2620 State Route 31 Palmyra NY 14522
Customers must arrange (at their own cost) to return the goods to the address above.
We suggest you use a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received or with equivalent packaging. Please note we cannot refund items that have been damaged while in transit due to improper packaging. Make sure you wrap them up well!
Cancelling your order
If after making a purchase you wish to cancel your order, please give us a call at 504-650-5956 or email us at firstname.lastname@example.org.
If your order has not been processed, you will receive a full refund. If your order has been packaged and processed, you will receive your refund minus the cost of return delivery.
Problems with your order
Contact email@example.com or call us at 504-650-5956.
For more information on orders, shipping and handling, legal and rights, take a look at our Terms & Conditions page.