Terms & Conditions


About us

Annie Sloan U.S. is the U.S. distributor for Annie Sloan Interiors Ltd, a UK company headquartered in Oxford, England.

Annie Sloan U.S. is located at 300 Lafayette Street, Suite 201, in New Orleans, Louisiana, 70130.

We want you to be happy with our products! However, if you have any suggestions or comments about our products or web store, please contact us using the details below.

General corporate inquiries:
Phone: 504-579-4019
Email: u.s.info@AnnieSloan.com

U.S. internet order questions:
Phone: 504-650-5956
Email: u.s.direct@AnnieSloan.com

Our normal hours are Monday-Friday 8:30am-5:00pm (CST).


Making a purchase

To make a purchase, just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit or debit card payments. We accept Visa, Mastercard, American Express & Discover.  We do this through the external company, Stripe. You do not have to have a Stripe account to pay for your products but you will need a credit or debit card. We do not store or use any of your card details on our website. For more information, please take a look at Stripe’s Privacy Policy or read about the services they provide.

You can also pay via PayPal, if you have a PayPal account. For more information please take a look at PayPal’s Privacy Policy and read about the services they provide here.

By checking out via Apple Pay or Google Pay you are hereby agreeing to our website terms and conditions (you will be notified of this at cart/checkout) and those of Apple Pay or Google Pay. We do not hold or store any of your payment information.

Alternatively, you can call our U.S. order team to help you with your online purchase.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that we cannot deliver to PO Boxes or freight forwarding centers.


Free Shipping on Wall Paint

Free shipping and handling valid on purchases made at anniesloan.com/us from June 1, 2022, 10:0am ET through November 30th, 2022, 11:59pm ET. Free Shipping applies to any order that contains AT LEAST 1-gallon Wall Paint tin, even if other products are added to the order. Free shipping is applied to orders of wall paint tester pots (4floz) if the order ONLY contains wall paint tester pots. Offer not valid in stores or on phone orders. Cannot be applied to previous purchases and cannot be redeemed for cash. Free shipping is automatically applied at checkout. Orders will be shipped to the continental U.S. and U.S. P.O. boxes via standard shipping (3 to 6 business days). Return requests must be made in accordance with our return policy. Valid in the U.S. only. Terms are subject to change.


Returns policy

For the Annie Sloan U.S. Returns Policy, please head to our Shipping & Returns page for more information.


Tax charges

All applicable state sales taxes will be applied at the time of checkout.


Payment security

When you place an order on our website using a credit or debit card, this information is processed by a secure third-party payment providers. We do not hold or store any of your payment information. We use Stripe and PayPal to process your payments for security reasons, so you can be confident when purchasing with us your details are as safe as can be. Stripe and PayPal uses 24/7 data encryption and anti-fraud technology to help keep your information secure. For more information, please take a look at Stripe’s Privacy Policy or read about the service they provide. Please find more on PayPal’s Privacy Policy here, and information on their services here.

By checking out via Apple Pay or Google Pay you are hereby agreeing to our website terms and conditions (you will be notified of this at cart/checkout) and those of Apple Pay or Google Pay. We do not hold or store any of your payment information.


User-Generated Content

Please email your photographs and Instagram username to content@anniesloan.com with #YESAnnie to give your permission for your photos to be used on anniesloan.com, and to also agree to our Terms & Conditions and Privacy Policy.

How will Annie Sloan use your photo and other information provided?

You will retain legal ownership of any rights you own (including copyright) in any photo you provide. However, by stating #YESAnnie you grant to Annie Sloan Interiors a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, assignable, sub-licensable licence to use the photo in the manner set out below.

1. Annie Sloan’s webpages

We may use your photo on Annie Sloan’s and its subsidiaries web pages, including the product pages and in editorial and advertising content.

2. Annie Sloan’s social media accounts

We may use your photo on Annie Sloan’s social media pages including Instagram, Facebook, Pinterest, TikTok and Twitter.

3. Annie Sloan’s email marketing

We may use your photo in Annie Sloan’s email marketing comms including the weekly e-newsletter.

4. Campaigns and owned channel usage

If your image is really special, we may want to use your photo in an advertising campaign. This could include using the photo in any of the following formats:

PR, Press, Direct Mail and Online Advertising.

If we’re interested in using your photo for a campaign, we will contact you again to ask for your permission and provide you with our terms for usage.

General usage terms

In addition, by stating #YESAnnie you also grant Annie Sloan Interiors the right to use your username, real name, image, likeness, caption or other identifying information in connection with the use of your photo.

Annie Sloan Interiors will choose and publish photos at its absolute discretion. For the avoidance of doubt, Annie Sloan Interiors is under no obligation to use any of the photos provided.

By stating #YESAnnie, you warrant and represent that (i) you own all rights (including copyright) in the photo provided or, if the photo is subject to third party rights, you have all required licenses, rights, consents and/or permissions to publish the photo and grant the licence described above to Annie Sloan Interiors, and (ii) you are over 18 years of age.

To the extent permitted by law, you also agree to waive any moral rights you may own in relation to any photos provided.

Annie Sloan Interiors may use, edit, alter, reproduce, translate, publish, or create derivative works from any photo provided at Annie Sloan Interiors’ sole discretion.

Photo Content Guidelines

All provided photos are moderated by Annie Sloan Interiors. We will not select for publication photos that contain any of the following content:

a.Copyrighted and/or Trademarked Material (e.g. copyright or trademarks) of a third party (such as content that contains any third-party content such as trademarks, logos, company names, insignia, photographs or works of art, excerpts of the books, photos/videos of TV or film scenes).
b. Abusive Imagery: do not provide any images that could reasonably be considered as harmful, threatening or violent, harassing, abusive, offensive, hateful, inflammatory, discriminatory, profane or bullying.
c. Impersonation: use non-offensive usernames only, and do not impersonate any other person.
d. Private & Confidential: do not provide anything that would be considered confidential or that would allude to an individual (e.g. work details, credit card numbers, address details, anything distinctive that a particular individual is known for).
e. People / Facial Recognition: do not provide photos that contain people within the image, whether or not their face can be seen. This includes pictures of people within the photograph (e.g. a photograph within a photo frame on a desk).
f. Comments: make sure any information accompanying your photos are accurate (where they include facts) and are your genuinely held opinions (where you are giving your opinion). Don’t post anything which is in any way defamatory of any person or company.
g. Advertising: do not advertise or promote your own or third parties’ goods or services in any photos or submissions.
h. Links: please do not link to any media or executable file with your photos or submissions.

What Happens If I Have a Complaint About a Photo or Want a Photo Removed?

If you believe that an uploaded photo on our web pages is inappropriate, offensive or is violating someone’s legal rights (e.g. trademark or copyright infringement) then you can report the photo by sending an email to content@anniesloan.com.
We reserve the right to remove the photos from our websites or marketing materials at any time, for any reason.

Third-Party Sites

Users of the Annie Sloan sites are able to share the photos displayed on product pages across their social media.
Please note that while Annie Sloan Interiors can remove photos from its websites, Annie Sloan Interiors is unable to, nor is Annie Sloan Interiors responsible for, the removal of any photos shared or posted by third parties on third-party sites which are not under Annie Sloan Interiors’ control. If you wish to report a photo shared on a third-party site, you should contact the third party or third-party site directly.


Stockist Promotions

Annie Sloan Interiors is not liable for any promotions our stockists choose to run, on our products, or otherwise. Stockist promotions are independent of Annie Sloan Interiors and are not sponsored by Annie Sloan.


Privacy policy

Our Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we’ll store and handle that data, and keep it safe. It has been updated as of May 2018, and will continue to be updated and improved. Please click here to read it in full.


Password policy

When creating an account, Annie Sloan U.S. Inc. customers must make a password. To ensure your privacy is protected, please follow the points of this Password Policy.

  • All passwords should be reasonably complex and difficult for unauthorized people to guess. Customers should choose passwords that are at least eight characters long and contain a combination of upper- and lower-case letters and digits.
  • In addition to meeting those requirements, customers are advised to use common sense when choosing passwords. Try to avoid basic combinations that are easy to crack. For instance, choices like “password,” “password1” and “Pa$$w0rd” are equally poor from a security perspective.
  • A password should be unique, with meaning only to the customer who chooses it. That means dictionary words, common phrases and even names should be avoided.
  • We suggest that passwords should be changed regularly.
  • If the security of a password is in doubt– for example, if it appears that an unauthorized person has logged in to your account — the password must be changed immediately.
  • We suggest customers never share their passwords with anyone else.

Disclaimer

Information and technical advice supplied by, or on behalf of, Annie Sloan U.S. Inc. cannot be construed to imply any legally binding assurance of any product’s suitability for a specific purpose. Furthermore, any and all advice provided by employees of Annie Sloan Interiors, or by our stockists, regarding the use of our products is given in good faith and to the best of our current knowledge and experience. Advice is provided without warranty, as site-specific conditions are beyond our control. Information supplied does not absolve users from the responsibility to carry out their own tests regarding suitability of the products for their intended purpose.

Annie Sloan U.S. Inc. reserves the right to alter product specifications without notice. While our technicians take every care to ensure color accuracy, due to the production process there may be subtle shade variations between batches. When working with paint from different batches, it is advisable to mix two or more tins together to ensure color consistency. Please note that the final appearance of the color can be affected by many different factors including substrate, application, lighting and choice of finish.

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