{"id":22286,"date":"2019-07-15T16:39:41","date_gmt":"2019-07-15T16:39:41","guid":{"rendered":"https:\/\/www.anniesloan.com\/us\/delivery-and-returns\/"},"modified":"2026-04-01T02:48:20","modified_gmt":"2026-04-01T09:48:20","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/www.anniesloan.com\/us\/delivery-and-returns\/","title":{"rendered":"Delivery &amp; Returns"},"content":{"rendered":"<p>We only ship orders within the United States. \u00a0Orders to Hawaii &amp; Alaska will incur additional shipping charges.\u00a0 If you are outside the US, visit our Stockist finder page to find your nearest <a href=\"https:\/\/www.anniesloan.com\/us\/stockists\/\">retailer<\/a> or locate our <a href=\"http:\/\/www.anniesloan.com\">UK<\/a>, <a href=\"http:\/\/www.anniesloan.com\/de\">Austria<\/a>, <a href=\"http:\/\/www.anniesloan.com\/pl\">Poland<\/a>, <a href=\"http:\/\/www.anniesloan.com\/fr\">Luxembourg<\/a>, <a href=\"http:\/\/www.anniesloan.com\/fr\">Belgium<\/a>, <a href=\"http:\/\/www.anniesloan.com\/fr\">French<\/a> or <a href=\"http:\/\/www.anniesloan.com\/de\">German<\/a> sites to order online within these countries.<\/p>\n<ul>\n<li><a href=\"#payment\">Payment<\/a><\/li>\n<li><a href=\"#delivery\">Delivery<\/a><\/li>\n<li><a href=\"#returns\">Returns<\/a><\/li>\n<li><a href=\"#cancelling\">Cancelling your order<\/a><\/li>\n<li><a href=\"#problems\">Problems with your order<\/a><\/li>\n<\/ul>\n<hr \/>\n<h3 id=\"payment\">Payment<\/h3>\n<p>You can pay by credit or debit card, Apple Pay, Google Pay or PayPal.<\/p>\n<p>At checkout, you can create an account to receive updates about your order and view your order history.<\/p>\n<p>For more information on making a purchase, click here for our <a href=\"https:\/\/www.anniesloan.com\/us\/terms-and-conditions\/\">Terms &amp; Conditions<\/a>\u00a0and our <a href=\"https:\/\/www.anniesloan.com\/us\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n<hr \/>\n<h3 id=\"delivery\">Delivery<\/h3>\n<p>Your orders are packed and shipped via our warehouse located in Rochester, New York. We currently offer ground USPS shipping.<\/p>\n<p>Shipments can be delivered to PO Boxes via USPS. However, in certain cases where there are security or delivery restrictions, we may require a physical address.<\/p>\n<p>Our warehouse is open Monday thru Friday.\u00a0 We aim to deliver within 3-5 working days of receiving your order. Orders placed on Friday or over the weekend will be processed the following Monday.<\/p>\n<p>Delivery is free when you spend over $99 (US only).<\/p>\n<p>Please note that we cannot ship to Alaska, Hawaii or Puerto Rico and orders cannot be made to these delivery addresses.<\/p>\n<hr \/>\n<h3 id=\"returns\">Returns<\/h3>\n<p>If you would like to return your unopened and unused purchase, please follow the instructions of the Annie Sloan Returns Policy.<\/p>\n<p>Unfortunately, we cannot refund items that have been opened or used, likewise, we cannot refund orders of cut fabric. You can return any unopened items within 21 days of purchase.<\/p>\n<p>To start the returns process, please contact the Annie Sloan US Fulfillment Team regarding the return via \u00a0<a href=\"mailto:u.s.direct@anniesloan.com\">u.s.direct@anniesloan.com<\/a>\u00a0or on 504.650.5956<\/p>\n<p>Once a return approval has been provided, returns should be sent to the following address:<\/p>\n<p>Annie Sloan ROC Fulfillment,<br \/>\n2620 State Route 31\u00a0Palmyra NY 14522<\/p>\n<p>Customers must arrange (at their own cost) to return the goods to the address above.<\/p>\n<p>We suggest you use a tracked delivery service. You must also return the goods in a saleable condition, either with the same packaging as when it was received or with equivalent packaging. Please note we cannot refund items that have been damaged while in transit due to improper packaging. Make sure you wrap them up well!<\/p>\n<hr \/>\n<h3 id=\"cancelling\">Cancelling your order<\/h3>\n<p>If after making a purchase you wish to cancel your order, please give us a call at 504-650-5956 or email us at\u00a0<u><a href=\"mailto:u.s.direct@anniesloan.com\">u.s.direct@anniesloan.com<\/a><\/u>.<\/p>\n<p>If your order has not been processed, you will receive a full refund.<\/p>\n<p>If your order has been packaged and shipped, and is subsequently returned, only the cost of the product will be refunded, provided the items are returned in good condition.<\/p>\n<hr \/>\n<h3 id=\"problems\">Problems with your order<\/h3>\n<p>Contact\u00a0<a title=\"mailto:u.s.direct@anniesloan.com\" href=\"mailto:u.s.direct@anniesloan.com\">u.s.direct@anniesloan.com<\/a>\u00a0or call us at 504-650-5956.<\/p>\n<p>For more information on orders, shipping and handling, legal and rights, take a look at our <a href=\"https:\/\/www.anniesloan.com\/us\/terms-and-conditions\/\">Terms &amp; Conditions<\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We only ship orders within the United States. \u00a0Orders to Hawaii &amp; Alaska will incur additional shipping charges.\u00a0 If you are outside the US, visit our Stockist finder page to find your nearest retailer or locate our UK, Austria, Poland, Luxembourg, Belgium, French or German sites to order online within these countries. Payment Delivery Returns [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":22287,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-22286","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery &amp; Returns | Annie Sloan US<\/title>\n<meta name=\"description\" content=\"Annie Sloan&#039;s delivery and returns information - what you need to know when ordering online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.anniesloan.com\/us\/delivery-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery &amp; 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