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Annie Sloan Interiors Ltd is a UK company based in Oxford. You can find us at 33 Cowley Rd, Oxford, OX4 1JL. VAT Number: 993927358
We at Annie Sloan are completely dedicated to your total satisfaction. If you have any suggestions or comments on our products or web store, please contact us using the details below.
Phone: +44 (0) 1865 713 089
Web order enquiries:
Phone: +44 (0) 1865 803 168
Please note our hours are Mon-Fri 8:30am-4:30pm (GMT)
Our web store is available in the UK only. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments. We accept Visa, Mastercard, Switch, and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, or email.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We only ship orders to the United Kingdom. To place an order from outside the UK, please contact any of our stockists who service other territories. Please visit our stockist listing page to find your nearest stockist.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please contact the Mail Order Department regarding the circumstances of the requested return via firstname.lastname@example.org or on 01865 803168.
You have the right to return your purchase within 14 days of the date you received your item(s). You also have the right to open the package to verify that the item(s) are in perfect condition.
If, on arrival of your order, the item(s) are damaged, please contact the Mail Order Department on 01865 803168 before 3pm and the necessary replacement item(s) will be dispatched that same day. A return service will also be set up for the following working day to collect the damaged item(s).
If you would no longer like the item(s), you can return them to us at your expense to the address below:
Annie Sloan Interiors
Unit 1, Ashville Way
tel. 01865 803168
Alternatively, we can set up a return service for you, which would incur a standard charge of £8. This will be deducted from the refund we give once the items are returned to us.
Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging.
Unfortunately we cannot refund items that have been opened, used or damaged while in transit due to improper packaging.
If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not be dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All applicable taxes are included in the quoted prices.
When the order is placed at our website, credit card numbers are not encrypted. If you are concerned about this please send your credit card details by telephoning us on (+44) 1865 803168
We guarantee your satisfaction. All products bought from our UK online mail order service www.anniesloan.com and www.anniesloan.co.uk come with a 30 day no quibble guarantee.
Annie Sloan do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found on legislation.gov.uk